Terms of trade and private policy

Info and jewelry care

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Elegance, beauty, creativity and quality. These are the key elements in Per Borup Design's timeless and exclusive design.

The passion for the best craftsmanship is reflected in the beautiful jewelry, and the respect for only the best materials has become a well-known characteristic of the company.

All jewelery is made in our workshop in Copenhagen - They are primarily made in 14 kt. gold, and comes with Top Wesselton VS diamonds.

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Gently clean your jewelry with a soft brush such as a toothbrush in water with a little soap added. Rub the jewelry gently and rinse with clean water.

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However, beads must never be cleaned with soapy water and also do not tolerate perfume, hairspray and makeup. Therefore, do not use perfume near the jewelry and remove finger rings with pearls before washing hands with soap.

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You are always more than welcome to contact us by e-mail, if you have any questions, we will get back to you as soon as possible.

Email: info@perborupdesign.dk

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Payment

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Per Borup Design receives payment with VISA, Mastercard and Paypal. Payment will only be deducted from your account when the item is shipped.

All amounts are in DKK. Danish kroner and is incl. VAT.

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Sales outside the EU

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When you shop with Per Borup Design outside the EU, you do not have to pay customs and VAT in Denmark, but in the country you want the goods delivered to. Therefore, we deduct the Danish VAT before we send the item to you. You will be subject to customs and VAT in the country you want to have the item delivered to, upon arrival of the item.

The responsibility for customs clearance, VAT etc. is the customer's own.

Delivery

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Per Borup Design tries to strive for the shipment of the customer's order to be sent within 14 days.

Per Borup Design ensures delivery with Post Danmark or GLS. (unless otherwise stated) Timely delivery presupposes, however, that Post Danmark or GLS comply with day-to-day delivery. If there are delays at Post Danmark or GLS, this will correspondingly delay the delivery in relation to the desired delivery date. Per Borup Design cannot be held responsible for delays at Post Danmark or GLS.

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Delivery to Bornholm and certain small islands is not covered by Post Danmark's goal of day-to-day delivery, as shipments to these areas can in some cases last 2 days.

Delivery to the Faroe Islands, Greenland and abroad is via GLS or FedEx.

Right of complaint

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Per Borup Design provides a 2-year right of complaint in accordance with the Danish Sale of Goods Act, covering manufacturing and material defects that are found during normal use of the product. The right of complaint does not cover defects, damage or wear and tear, directly or indirectly caused as a result of incorrect operation, poor maintenance, violence or unauthorized interventions. Complaints about defects and deficiencies that should be discovered during the usual examination of the product must be notified to Per Borup Design within 14 days. The item can subsequently be returned for repair, replacement or by agreement if necessary. credit.

Complaints and goods return
In case of errors, deficiencies or possibly missed deliveries, please contact:

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info@perborupdesign.dk

Return of goods also takes place at this address - please note that we do not accept packages sent by post. cash on delivery. Returns can also be made by refusing receipt or handing over the item in person with us. It is not a requirement, but the expedition is promoted if adequate information accompanies the package - for example, a copy of the order confirmation, registration number and account number for the bank account to which a refund can be made, a copy of any prior correspondence, etc.

Refund


In the case of agreed decors, returned goods or prepaid goods which are canceled before dispatch, there must be a full or partial refund of the purchase price. Refunds are usually always made by bank transfer, and Per Borup Design therefore needs information about the registration number and account number for your bank account. This information is not sensitive and can easily be provided per. email or other traditional form of correspondence.

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Right of withdrawal

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There is a 14-day right of return on the goods, calculated from the day they are received. If you choose to cancel a purchase, simply return the item in the same condition and quantity as you received it. Once the item has been received back and approved, the purchase price will be refunded to your account within a few days. Costs for return from Denmark are borne by Per Borup Design, and a return label with the jewelery will be delivered for return. Costs for returns from countries other than Denmark are not borne by Per Borup Design.

Cancellation must be reported to us no later than 14 days after purchase and from cancellation, the customer must return the shipment no later than 14 days after.

The notice must be given per. mail to info@perborupdesign.dk . In the notice, you must make it clear to us that you wish to exercise your right of withdrawal.

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The item is returned to this address:

By Borup Design

Vilhelm Bergsøes Allé 24

2860 Søborg

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The right of exchange

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If you want to exchange an item you have bought, Per Borup Design pays the return shipping if it is sent from Denmark.

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Information on appeal options

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If you want to complain about an item purchased from us, you can submit a complaint to the Center for Complaint Resolution in the Competition and Consumer Agency.

Carl Jacobsens Vej 35, 2500 Valby.

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You can also complain to the Center for Complaint Resolution via www.forbrug.dk

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The European Commission's online complaints portal can also be used to lodge a complaint. This is particularly relevant if you are a consumer residing in another EU country.

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The complaint is filed here.

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When submitting a complaint, you must provide our e-mail address: info@perborupdesign.dk

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Personal information


Personal data means any kind of information about an identified or identifiable natural person.

By using www.perborupdesign.dk or ordering goods in Per Borup Design's webshop, you accept that Per Borup Design registers and processes your personal information in accordance with the following.

Per Borup Design fully respects all requests for confidentiality of personal information that you provide to Per Borup Design. In addition, we are aware of the need for appropriate protection and proper processing of your personal data. Per Borup Design registers and processes personal data in accordance with the rules in force at any given time.

Per Borup Design needs certain personal information in order to trade with you and deliver goods to you. Per Borup Design therefore registers and processes personal information about you, which you provide yourself, for example when you:

• makes a purchase of goods in Per Borup Design's webshop
Sends a query, complaint or gives us feedback, or
• otherwise provides personal information to us via perborupdesign.dk or in another way.

By submitting personal information, you agree that Per Borup Design processes the personal information, including that Per Borup Design:

• records the personal information you provide
• registers information about the purchases you make on perborupdesign.dk


Per Borup Design does not store information about your means of payment, for example card numbers on payment cards, bank account numbers or the like.

The purpose of the registration and processing of personal data is to be able to deliver purchased goods to the customer as well as help with any errors in connection with ordering and delivery.

The legal basis for the processing of personal data is your consent.

Personal data is stored for 5 years to comply with the provisions of the Accounting Act. Personal information is stored in Denmark.

You have the right to:

• be informed of the personal information that Per Borup Design has registered about you
• have incorrect, incomplete or irrelevant personal information corrected
• have its registered personal data transferred to third parties
• ask to have all personal information deleted.

You can withdraw your consent to the processing of personal data at Per Borup Design at any time. However, this does not affect the legality of the treatment so far, which is based on the consent before its withdrawal.


Any question and any other request, request or inquiry regarding. personal data must be made in writing to customer service at info@perborupdesign.dk